Betting Rules

General rules and account eligibility

By opening an account, placing a bet or using a gaming service at Dolly Casino, you confirm that you have read and accepted the rules applying to that service. These Betting Rules form part of the agreement between you and the operator. Additional conditions may apply to specific games, promotions, payment methods, tournaments or account features. Where separate game or product rules are displayed, they apply together with these general rules.

You may use the website only where online gambling is lawful for you to do so. You are responsible for understanding and complying with the laws that apply in your state or territory, as well as any restrictions connected with your location. Dolly Casino does not invite anyone to gamble where gambling is prohibited. Access to a product or service may be refused, restricted or suspended where required by law, risk controls, account checks or the operator’s procedures.

• You must be at least 18 years old to open or use a gambling account in Australia.
• You must provide accurate, complete and current information when registering and whenever your details change.
• You may use only an account that belongs to you. Accounts must not be shared, sold, transferred or operated for another person.
• You are responsible for keeping your username, password and other login details secure.
• You must notify the operator promptly if you believe your account has been accessed without permission.
• You must not use the website for fraud, money laundering, collusion, unlawful activity or any other misuse.
• You must not place bets while affected by alcohol, drugs or another condition that prevents responsible decision-making.

Account verification may be required before an account can be used fully, before a transaction is processed or at another stage of the customer relationship. You may be asked to provide evidence of identity, age, address, payment ownership or source of funds. If requested information is not supplied, or cannot be verified, access to some services may be limited and a transaction may be delayed, declined or reviewed.

Placing and accepting bets

Checking your bet before confirmation

You are responsible for checking all details before confirming a bet. This includes the selected game or event, wager amount, stake, number of entries, odds or displayed return where relevant, payment method and any other information shown on the confirmation screen. A bet is not considered placed until it has been successfully submitted and accepted by the website. A confirmation message, account record or transaction history may indicate whether a bet was accepted.

A bet that remains in a basket, pending screen or incomplete transaction has not necessarily been accepted. If your internet connection fails, your device closes, your session expires or a technical issue occurs, check your account history before placing the same bet again. This can help prevent accidental duplicate wagers. Keep any available transaction reference or account record if you need to ask about a bet.

Acceptance, rejection and limits

Dolly Casino may accept, reject, cancel or restrict a bet where permitted by the applicable terms and law. A bet may be refused because of account restrictions, insufficient available funds, verification requirements, technical problems, suspected misuse, a game or market being unavailable, or a limit applying to the relevant service. The operator is not required to accept every attempted bet.

Any stake, wager, game or transaction limit shown on the website may apply to a particular game, account, payment method, promotion or period. Limits may be changed or applied in accordance with the relevant terms. You should review the information displayed before confirming a transaction. A displayed account balance is not confirmation that a bet has been accepted, and a pending amount may remain subject to review.

Balances and payment transactions

You may place a bet only when the required funds are available in your account or when the selected payment transaction has been successfully authorised. You must not use a payment method belonging to another person without permission. Deposits, withdrawals, reversals and other transactions may be subject to verification, processing requirements and the terms of the relevant payment provider. The operator may delay or hold a transaction where further checks are reasonably required.

If a transaction is declined, reversed or remains pending, do not assume that funds have been permanently credited or removed until the account record confirms the final status. You should check the transaction history and avoid repeatedly submitting the same payment request where doing so could create a duplicate transaction.

Results, settlement and errors

Bets are settled using the result or outcome recorded for the relevant game or event, together with the rules displayed for that game. Where a game uses a random result, the result recorded by the applicable gaming system determines the outcome. Where a result depends on an external event, the operator may use an appropriate official or recognised result source. The rules for the relevant product may explain how postponed, abandoned, interrupted or incomplete events are handled.

Once a bet has been accepted, it generally cannot be changed, cancelled or withdrawn by you unless the relevant service expressly provides that option. A request to cancel a transaction does not guarantee cancellation. If a bet is cancelled or declared void under the applicable rules, any return, refund or adjustment will be handled in accordance with those rules and any legal requirements.

• A bet may be declared void where a game or event is cancelled, unavailable or affected by an issue covered by the relevant game rules.
• A result may be reviewed where new information, an official correction or a system issue affects the original settlement.
• An incorrectly settled bet may be corrected, including where a payment or account credit was made in error.
• If an amount is credited to your account by mistake, it remains subject to correction and should not be withdrawn or used.
• Where a bet contains several selections or components, the treatment of one affected selection may depend on the specific product rules.
• Settlement may be suspended while a technical, operational, integrity or verification issue is investigated.

If a game result, balance or transaction appears incorrect, use the customer support channel available on the website as soon as possible. Include the relevant account information, approximate time, game or transaction details and any reference shown in your account. An investigation may include checking system records, transaction logs and the rules that applied when the bet was placed.

Dolly Casino may correct obvious errors in prices, displayed returns, game information, account balances or settlement records. An obvious error may include a technical, typing, display, system or data error. Where an error affects a bet, the operator may take the action permitted by the applicable rules and law, including voiding the affected bet or correcting an incorrect settlement.

Fair play and responsible gambling

You must use the website fairly and honestly. Prohibited conduct may include manipulating a game, exploiting a software weakness, using unauthorised automated tools, interfering with the website, creating duplicate accounts to obtain an advantage, colluding with other users or attempting to conceal the source of funds. The operator may review activity to protect customers, games, account information and payment systems.

Where suspicious, unusual or unlawful activity is identified, access may be restricted while checks are completed. An account may be suspended or closed where permitted by the applicable terms. Funds or transactions may be held, returned or handled in another lawful way where required by a valid investigation. These measures are intended to protect the integrity of the service and do not remove any rights you may have under applicable Australian laws.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never wager more than you can afford to lose. Keep track of the time and money you spend, take regular breaks and avoid chasing losses. Do not borrow money, use essential household funds or sell belongings to continue gambling.

• Use available deposit, spending, loss or time-management tools where they are offered.
• Request a break, account restriction or self-exclusion if gambling is becoming difficult to control.
• Do not gamble to deal with stress, financial problems, loneliness or other personal difficulties.
• Speak with a qualified gambling support service or health professional if you are concerned about your gambling.
• Do not allow another person to use your account, and do not use another person’s account.
• If you are under 18, do not use the website or attempt to open an account.

Responsible gambling settings are designed to help you manage your activity, but they are not a substitute for personal support or professional advice. If you request an account restriction, provide clear information about the type of support you need. The operator may apply additional checks or restrictions where appropriate.

Complaints, disputes and updates

If you have a question or believe a bet has been handled incorrectly, use the customer support channel made available on the website. Explain the issue clearly and include the relevant game, bet, transaction or account details. The operator may need to verify your identity before discussing account information. Complaints are reviewed using available records and the rules that applied at the time of the transaction.

You should keep copies of important account messages, confirmations and transaction records. If a matter cannot be resolved through customer support, any further review or external dispute process will be handled according to the applicable terms and Australian laws. Nothing in these Betting Rules is intended to exclude, restrict or replace rights that cannot lawfully be excluded.

These Betting Rules may be updated from time to time to reflect changes to the website, products, security requirements, applicable law or operational processes. The current version published on the website applies to future use and future bets from the time it becomes effective. You should review the rules regularly and stop using a service if you do not agree with an updated version.

Before you place a bet

1. Confirm that you are legally permitted to gamble online from your location.
2. Check that your account details and payment information are accurate and current.
3. Read the game-specific rules, including any rules about results, void bets and settlement.
4. Check the stake, selected game or event and expected return before confirming.
5. Make sure the wager fits within your personal entertainment budget.
6. Review your account history after placing the bet to confirm its status.