Dolly Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Dolly Casino in relation to your access to and use of the website, account facilities, games, promotions and other services made available through the platform. By visiting the website, registering an account, making a deposit, placing a wager or using any service, you confirm that you have read, understood and accepted these terms.

If you do not agree with any part of these Terms & Conditions, you must not use the website or its services. Additional rules may apply to particular games, promotions, payment methods or features. Where additional rules are provided, they should be read together with these terms. If there is an inconsistency, the specific rules for the relevant service or promotion may apply to that service.

You are responsible for reading the current version of these terms before using the website. Dolly Casino may update, replace or amend these terms when reasonably required, including to reflect changes to the services, technology, security requirements or applicable law. Continued use of the website after an update means that you accept the revised terms.

Eligibility and lawful use

You must only use the website if you are legally permitted to do so in the place where you are located. You must meet any applicable minimum age requirement and satisfy all identity, location and account verification checks. Access may be restricted where online gambling is not lawful or where Dolly Casino does not offer its services.

You must use the website for your own personal purposes. You must not use it for unlawful activity, fraud, money laundering, market manipulation, unauthorised commercial activity or any other purpose that could harm the website, its users or the integrity of the services.

• You must provide information that is accurate, current and complete.
• You must not register or use an account on behalf of another person.
• You must not allow another person to access or use your account.
• You must comply with applicable Australian laws and any other laws that apply to you.
• You must not attempt to bypass security, location controls, identity checks or responsible gambling measures.

2. Accounts, verification and transactions

You may be required to create an account before accessing certain services. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account details have been lost, stolen or used without permission, you should stop using the account and notify Dolly Casino through the available support channel as soon as possible.

Dolly Casino may request documents or other information to verify your identity, age, location, payment method or source of funds. Verification may be required before deposits, withdrawals, winnings or other account activity can be completed. Information must be genuine and must relate to you. Failure to provide satisfactory information may result in restrictions on the account or the suspension of relevant transactions.

Deposits and withdrawals

Deposits and withdrawals are subject to the payment methods, instructions and conditions displayed on the website at the time of the transaction. You must only use a payment method that you are authorised to use. Dolly Casino may decline, reverse, delay or review a transaction where required for security, verification, technical, legal or compliance reasons.

You should check the transaction details before confirming a payment request. You are responsible for any charges imposed by your bank, payment provider or other third party, unless the website expressly states otherwise. A payment may also be affected by processing rules, currency conversion, network issues or limits imposed by the relevant provider.

Withdrawals may be subject to account verification, source-of-funds checks, minimum or maximum transaction requirements, game rules and any conditions displayed for the selected payment method. No withdrawal should be considered final until it has been approved and processed. If an error, suspected fraud, technical issue or breach of these terms is identified, Dolly Casino may review or correct the transaction in accordance with applicable law.

Wagers and game results

A wager is accepted only when it has been successfully recorded by the website. You should not rely on a wager until it appears in your account history or is otherwise confirmed by the platform. If a wager is interrupted by a technical fault, connection problem, system error or other incident, it may be reviewed under the applicable game rules.

Game outcomes are determined by the relevant game system and its recorded results. In the event of a dispute, the information held in the website's systems will generally be used to assess the relevant transaction, subject to any rights you may have under applicable law. You must not interfere with a game, exploit an error or use software designed to obtain an unfair advantage.

3. Promotions, responsible gambling and account restrictions

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own terms. Those terms may describe eligibility, qualifying activity, time limits, wagering requirements, excluded games, payment conditions, withdrawal restrictions and other relevant rules. You should read the applicable promotion terms before opting in or relying on an offer.

Unless the applicable promotion terms state otherwise, an offer may be available only once per person, household, account, device, payment method or location. Dolly Casino may refuse or remove an offer where it reasonably considers that the offer has been misused, obtained in error, claimed through multiple accounts or used in a way that is inconsistent with its purpose. Any decision will be made subject to applicable law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should only gamble with money you can afford to lose and should set personal limits on the time and money you spend. Never gamble when affected by alcohol, drugs, financial pressure or strong emotions.

Dolly Casino may provide tools and information intended to support safer gambling. These may include deposit controls, activity reminders, time-outs, self-exclusion options, account limits and access to responsible gambling information. The availability and operation of a tool may depend on the service, your account and applicable requirements. You should contact support through the website if you need help using an available measure.

If gambling is causing concern for you or someone close to you, consider stopping play and seeking independent support from an appropriate Australian counselling or gambling-help service. Dolly Casino cannot provide medical, financial or legal advice, and responsible gambling tools should not replace professional assistance where it is needed.

Suspension and closure

Dolly Casino may suspend, restrict or close an account where it considers this necessary for security, verification, responsible gambling, legal, compliance or operational reasons. This may include suspected fraud, duplicate accounts, inaccurate information, unauthorised payment activity, abusive conduct, prohibited software, collusion or a breach of these terms.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, disputes, verification, misuse or compliance. Where an account is closed or restricted, any remaining balance will be dealt with in accordance with applicable law and the circumstances of the account.

4. Website use, privacy and legal information

Website content and intellectual property

The website, including its design, text, graphics, logos, software, game interfaces and other content, is protected by intellectual property and other laws. You may use the website only for personal and lawful purposes. You must not copy, reproduce, modify, publish, sell, distribute, reverse engineer, frame or commercially exploit website content without prior permission, except where permitted by law.

You must not introduce malicious code, interfere with the operation of the website, overload its systems, access restricted areas or use automated tools to collect information without authorisation. Dolly Casino may remove content, suspend access or take other reasonable action where website use creates a security, legal or operational risk.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy obligations. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, meet legal and compliance requirements, prevent fraud, improve the website and communicate with you about your account or services.

You should ensure that the information held for your account remains accurate. You may be able to update certain details through your account or by using the support options available on the website. Electronic records, notices and communications may be used where permitted by law.

Availability, liability and complaints

The website may be unavailable or interrupted because of maintenance, upgrades, telecommunications issues, payment-provider problems, software faults or circumstances outside reasonable control. Dolly Casino does not guarantee that the website, games or information will always be available, uninterrupted, error-free or suitable for every purpose. You should keep your own records of important account activity.

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. Subject to those rights, you are responsible for your use of the website and for taking reasonable steps to protect your account, device and payment information.

If you have a question or complaint, review the relevant account, payment or promotion information first and then use the support contact method made available on the website. Provide enough information for the matter to be investigated, while avoiding the submission of unnecessary sensitive information. Complaints will be reviewed under the applicable internal process and relevant legal requirements.

Applicable law

These Terms & Conditions are intended to operate subject to the laws and requirements that apply to the services and to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. These terms do not limit any mandatory rights or protections available to Australian consumers.