Contact Dolly Casino

How to get in touch by email

To contact the support team, send your message to support@dolly-casino.best. Use a clear subject line so your request can be directed appropriately. Please describe the issue briefly and provide enough information for the team to understand what has happened.

For account-related requests, include the email address registered to your account or your username. Do not include your password or other unnecessary sensitive information. If the issue is visible on your screen, attach screenshots where relevant, provided they do not expose information that should remain private.

Support requests are usually answered within 24 hours, although response times may vary depending on the type and complexity of the question. Sending one complete message with the relevant details can help avoid delays and make it easier to provide a useful response.

What support can help with

You can write to support about common account and gameplay matters, including:

• Account access, profile questions and verification requirements
• Deposit or withdrawal questions and payment-related concerns
• Questions about applicable bonus terms and conditions
• Technical problems, loading errors or unexpected website behaviour
• Responsible gambling requests, account restrictions or help finding safer play information

When contacting support about a transaction or technical problem, include the approximate time it occurred and any relevant reference details. For responsible gambling requests, explain clearly what assistance or account action you are seeking so the team can review your request appropriately.