Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information collected through the Dolly Casino website, account services and related player interactions. It is intended to provide a clear general explanation of privacy practices rather than describe every technical process used by the site. The information handled in a particular case can depend on the services used, the player’s account activity, the device used to access the site and the legal requirements that apply.

By using the site, creating an account or contacting support, a player may provide personal information directly or allow certain information to be collected through the device and browser used to access the site. Some information is needed to provide account services, while other information helps maintain security, improve the site or communicate with players. Where consent is required, players may be given a choice before information is used for that purpose.

The site may update this Privacy Policy from time to time to reflect changes to its services, technology or privacy practices. The latest version published on the site will describe the current approach. Players should review this page occasionally, particularly when they continue using the account after a material update.

Information should be accurate

Players should provide information that is complete and accurate when opening or using an account. Keeping details current can help prevent delays with account support, identity checks, payments and important service communications. If information changes, players can request a correction using the privacy contact process described below.

Information We Handle and Why

An online casino site typically handles several categories of information. The amount and type of information collected will depend on the player’s relationship with the site and the features used. Information may include the following:

• Account details, such as a player’s name, date of birth, contact details, login information, account preferences and records of communications with support.
• Verification information, which may include identity documents, information shown on those documents, proof of address or other details needed to confirm identity and eligibility.
• Payment and transaction records, including deposits, withdrawals, payment method information, account balances, gaming activity, transaction history and related records. Sensitive payment credentials may be handled by payment providers rather than stored directly by the site.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, access times and information about how the site is used.
• Cookie and similar technology data, including information about visits, pages viewed, preferences, session activity, authentication and interactions with site features.
• Information provided voluntarily, such as questions, feedback, complaints, responsible gaming requests or other messages sent to the site.

How information is used

Personal information may be used to create and administer a player account, provide requested services, process account activity and maintain accurate records. It can also be used to communicate about the account, respond to questions, investigate problems and provide customer support. Information may be used to confirm that account details are genuine and to complete identity, age, security, anti-fraud and responsible gaming checks.

Transaction and activity information may be reviewed to protect players and the site from fraud, theft, money laundering, unauthorised access, collusion, abuse of services and other prohibited activity. Device information, cookies and technical logs may help identify unusual activity, keep sessions secure, troubleshoot errors and understand how the site performs.

Information may also be used to meet legal and compliance obligations, enforce site terms, manage disputes, respond to lawful requests and protect the rights, property and safety of players, the site and other people. Where permitted, information may be used to send service messages, product updates or marketing communications. Marketing preferences can be changed as described in the data rights section.

Cookies, Sharing, Security and Retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on a browser or device. They can help the site remember a login session, maintain security, save preferences, measure performance and understand how visitors use different pages. Some cookies are necessary for core features, while others support analytics, personalisation or communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the way some account functions work, and certain features may not operate correctly without essential cookies. Browser settings also usually provide options to clear existing cookies and to receive a notice before new cookies are stored.

When information may be shared

Information may be shared where it is reasonably necessary to provide services, operate the site or meet legal obligations. This may include sharing relevant information with service providers that support hosting, technology, identity verification, payment processing, fraud prevention, customer support, security, analytics or communications. These providers should receive only information relevant to the service they provide and may be required to handle it securely.

Information may also be disclosed when necessary to comply with a lawful request, court process or other legal requirement; investigate suspected fraud or unlawful activity; enforce site terms; or protect the safety, rights or property of the site, players or others. If a business service or part of the site changes ownership or structure, information may be handled as part of that change, subject to applicable privacy requirements.

Security measures

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures can include access controls, authentication processes, monitoring, secure connections and staff or supplier procedures. No online service can guarantee that information will always be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Keeping information

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, for account administration, dispute handling, security and record keeping. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. This means that a request to close an account or delete information may not result in the immediate removal of every record. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your Choices and Data Rights

Depending on the circumstances and the requirements that apply, players may have rights relating to their personal information. These rights are intended to help players understand and control how their information is handled. A request may need to be verified before action is taken, particularly where it involves account access, identity information or deletion. Verification helps protect information from being disclosed to the wrong person.

• Access: request information about the personal data held about you and, where appropriate, obtain a copy or explanation of how it is used.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: request that personal information be deleted where it is no longer needed or where a valid right to deletion applies. Deletion may be limited where information must be retained for legal, security, dispute or record-keeping reasons.
• Marketing consent: withdraw consent to marketing communications at any time. Players can also use an available unsubscribe option in a marketing message or contact the privacy email address to update their preferences.
• Restriction or objection: where applicable, ask that certain processing be limited or object to a particular use of information, especially where the request concerns direct marketing.
• Complaint or question: ask how information has been handled or raise a privacy concern so it can be reviewed.

How to make a request

To exercise a data right, request access, request correction or deletion, or withdraw consent to marketing, contact support@dolly-casino.best. Please explain the request clearly and include enough information to identify the relevant account or records. Do not send payment passwords or other unnecessary security credentials by email. The site may ask for reasonable information to confirm identity before responding.

Requests will be considered in line with applicable privacy requirements, the information available and any restrictions that apply. Some requests may require clarification, may be refused where a lawful exception applies, or may be partly completed because certain records must continue to be held. If a request cannot be fulfilled in full, the response should explain the general reason where permitted.

Players can also control some information through account settings, communication preferences and browser controls. Stopping marketing messages does not normally stop essential service communications, such as security notices, account administration messages, transaction updates or information needed to provide a requested service.